Was the product different than you expected or do you need to change the size? That’s a pity, just follow the steps below to return or exchange the item. Register your return by sending an email to email@example.com, including your name, order number, product and the reason of return (the last one isn’t required). Subsequently you can return the product (at own expense) to the postal address below(NL). The return will be processed within 14 business days after the order date.
If you've already paid for your order, the refund will be transferred within 7 days to your account. Did you already paid via postpay? You don't need to pay the outstanding balance (amount) anymore.
Do your want to exchange your musthave for another size? No problem! Register your exchange by sending an email to firstname.lastname@example.org. Include your name, order number and the returning product.
Please note (1): Don’t forget to mention your order number, the product(s) and the reason of return.
Please note (2): Don’t forget to add the return slip.
After you have registered your return, we make sure that you can order the correct size (if in stock). You will receive a Gift Card coupon code to cover the shipping costs of your next order (only if you live in the Netherlands) :-)
If we received your return, we’ll send a credit note by email. You’ll receive your money within 7 days on your account, credit card of PayPal account.